Customer Journey
SUPPORTING YOU THROUGH THE PROCESS
When you reserve a business unit at Oak Tree Business Park we will provide a dedicated point of contact in our Sales team to assist you through to completion with regular updates and feedback.
RESERVING YOUR UNIT
On payment of the reservation fee your unit will be reserved for you for 28 days at the fixed price. Any extension must be agreed with Burrington Estates to prevent the property being remarketed.
ESTIMATED COMPLETION
We will give you an estimated completion date at reservation and contract exchange. Updates will be provided thereafter if the estimated date moves due to unanticipated delays.
EXCHANGE OF CONTRACTS
Prior to exchange we will complete a checklist to confirm we have given you all relevant information about the unit.
QUALITY ASSURANCE
Your unit will be inspected by a senior build manager to ensure that it adheres to the Burrington Estates quality benchmark.
DEMONSTRATION VISIT
Once quality has been checked you will be invited to a demonstration of your new business unit including a walk round of the development and the chance to ask any technical questions about the build.
COMPLETION
Once completion funds are received our team will meet you at the unit for handover.
HEALTH & SAFETY
Please note for any visits to the site during construction you will need to be accompanied by Burrington Estates personnel and wear suitable PPE.
28 DAYS CHECK
Within the first 28 days of completion, a member of our team will visit by arrangement. This is your chance to there are minor defects not listed in the Exceptions & Exclusions Guide.
PREMIER GUARANTEE
Your new property benefit from a 10-year structural warranty. During the rectification period we will attend to any work required. The details of what is covered under this warranty are set out in the Premier Guarantee information pack you are provided.