Customer Journey

Transparent process for customers

SUPPORTING YOU THROUGH THE PROCESS

When you reserve a business unit at Oak Tree Business Park we will provide a dedicated point of contact in our Sales team to assist you through to completion with regular updates and feedback.

RESERVING YOUR UNIT

On payment of the reservation fee your unit will be reserved for you for 28 days at the fixed price. Any extension must be agreed with Burrington Estates to prevent the property being remarketed.

ESTIMATED COMPLETION

We will give you an estimated completion date at reservation and contract exchange. Updates will be provided thereafter if the estimated date moves due to unanticipated delays.

EXCHANGE OF CONTRACTS

Prior to exchange we will complete a checklist to confirm we have given you all relevant information about the unit.

QUALITY ASSURANCE

Your unit will be inspected by a senior build manager to ensure that it adheres to the Burrington Estates quality benchmark.

DEMONSTRATION VISIT

Once quality has been checked you will be invited to a demonstration of your new business unit including a walk round of the development and the chance to ask any technical questions about the build.

COMPLETION

Once completion funds are received our team will meet you at the unit for handover.

HEALTH & SAFETY

Please note for any visits to the site during construction you will need to be accompanied by Burrington Estates personnel and wear suitable PPE.

28 DAYS CHECK

Within the first 28 days of completion, a member of our team will visit by arrangement. This is your chance to there are minor defects not listed in the Exceptions & Exclusions Guide.

PREMIER GUARANTEE

Your new property benefit from a 10-year structural warranty. For the first 2 years of the warranty, we will attend to any work required. The details of what is covered under this warranty are set out in the Premier Guarantee information pack you are provided.

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